28% Margin Erosion: E-Commerce Return Portal Cost Study (2026)
28% Margin Erosion: E-Commerce Return Portal Cost Study (2026) Executive Summary: E-commerce return portals and free return policies drain 21% to 32% of gross merchandise value across mid-market online retailers in 2026. Self-service software speeds up processing, but unchecked shipping subsidies, grading labor, and restocking fraud convert standard operating margins into negative cash flow. Every…